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We recommend booking at least 24-48 hours in advance for standard services. For special events like weddings, proms, or corporate events, booking 2-4 weeks ahead ensures availability of your preferred vehicle. However, we also offer same-day bookings subject to availability, and our 24/7 service means we're always ready to accommodate last-minute requests.

Our service includes a professional chauffeur, fuel, insurance, and vehicle maintenance. All our vehicles are equipped with premium amenities including climate control, comfortable seating, and complimentary water. For airport transfers, we include flight monitoring and complimentary wait time. Additional services like special decorations, refreshments, or extended hours can be arranged upon request.

Yes! Airport transfers are one of our specialties. We monitor your flight in real-time to adjust for delays or early arrivals. Our chauffeurs will be waiting at the designated pickup location with a name sign, and we include complimentary wait time. We service all major airports in the area and ensure timely, stress-free transportation to and from your destination.

We understand plans can change. Cancellations made 24 hours or more before the scheduled pickup time receive a full refund. Cancellations made less than 24 hours in advance are subject to a 50% cancellation fee. No-shows or cancellations made less than 2 hours before pickup are non-refundable. We recommend reviewing our complete terms and conditions when booking.

Absolutely. All our chauffeurs are professionally licensed, background-checked, and have extensive experience in luxury transportation. They undergo regular training in customer service, safety protocols, and defensive driving. Our entire fleet is fully insured and maintained to the highest standards, ensuring your safety and peace of mind throughout your journey.

Yes! We love personalizing your experience. Whether you need champagne for a celebration, specific music preferences, child car seats, decorations for weddings or proms, or any other special requests, just let us know when booking. We'll do our best to accommodate your needs and make your ride truly memorable. Some special requests may incur additional charges.

We accept multiple payment methods including all major credit cards, debit cards, and cash. Payment can be made securely online during booking, or you can pay the chauffeur directly at the end of your service. For corporate accounts, we also offer invoicing options with net-30 payment terms. Gratuity is not included but is always appreciated for exceptional service.

We provide comprehensive coverage throughout the tri-state area, including all major cities, airports, and surrounding regions. Whether you need transportation within the city, to the Hamptons, or long-distance travel to neighboring states, we've got you covered. Contact us for specific route inquiries or destinations outside our standard service area.